Version 2 — last updated: November 2, 2026. In case of discrepancy between translations, the English version prevails.
This page explains how to delete the data NEOcom keeps when you connect a social network (Facebook, Instagram, LinkedIn, X, TikTok, YouTube), your Meta ad account or a messaging app (WhatsApp, Telegram), and all the data of your account. It supplements our Privacy Policy. NEOcom is published by NEOLOGIS LLC, 8 The Green, Ste R, Dover, DE 19901, USA.
1. What NEOcom keeps when you connect a social network
- the name and identifier of the connected account or Page (for example your business's Facebook Page);
- the access token provided by the network, stored encrypted, used only to publish the posts you approved;
- the posts you create in NEOcom (text, image, date) and their result (link to the published post, or error message);
- for a Meta ad account: the identifier and name of the account and of the Page that signs the ads, and the campaigns created at your request;
- for WhatsApp or Telegram: the number or chat identifier linked to your account.
NEOcom only posts on the accounts and Pages you have connected, never in a group, never publishes anything without your approval, and never sells or shares this data. The information of your Facebook Page shown in NEOcom (followers, latest posts) is read from Facebook and is not stored.
2. Remove the connection from NEOcom
In NEOcom, open Community Manager and click Disconnect under the network. The access token is deleted immediately; no post can be sent to that network anymore.
3. Remove access from Facebook
On Facebook, open Settings & privacy → Settings → Business integrations, select NEOcom and click Remove. Facebook revokes NEOcom's access to your Pages, your Instagram accounts and your ad account; the token kept by NEOcom becomes unusable and we delete it at the first refused attempt.
For LinkedIn, X, TikTok or YouTube (Google account), remove NEOcom from the list of authorized apps in the security settings of your account on that service.
4. Delete all the data of your account
The super admin of the company can close the account directly: My company → My Team, link « Close the company's account » at the bottom of the page. Closing deletes the social network connections, tokens, posts and their images, and the other data of the company, as provided in the Terms of Use.
5. Request deletion by email
You can also write to us through our contact form, subject "Data deletion", with the email address of your NEOcom account and, if relevant, the network concerned. We delete the data within 30 days at most and send you a confirmation.