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NEOLOGIS LLC

NEOcom
Privacy Policy

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Version 3 — last updated: November 2, 2026. In case of discrepancy between translations, the English version prevails.

1. Who is responsible

NEOcom (the "Service") is published by NEOLOGIS LLC, a Delaware (United States) limited liability company, 8 The Green, Ste R, Dover, DE 19901, United States. Contact: contact form. This policy describes the data we process, why, and what you can do about it. It supplements the Terms of Use.

2. Two families of data

Users' data: the data of the people who have a NEOcom account. NEOLOGIS processes it on its own behalf.

Companies' contacts' data: the prospects, customers and businesses each Company manages in its Private CRM. NEOLOGIS processes it on behalf of the Company, which remains responsible for it, only to the extent necessary for the operation of the Service. The Company alone chooses what it records and whom it writes to.

3. Users' data

  • Account: name, email address, password (stored irreversibly), role, language, Company, country and city, the Company's activity and contact details, the answers given at sign-up about your needs.
  • Logins and security: IP address and date of each login attempt, activation and reset tokens, log of sensitive actions.
  • Subscription and billing: Plan, periods, invoices, payment reference transmitted by the payment provider (PayPal or Stripe). NEOLOGIS neither sees nor stores your card number.
  • Settings and usage: Mailbox settings (encrypted password), third-party keys and tokens (encrypted), preferences, credits, contributions, referrals, votes, feedback.
  • Exchanges with Neo: your requests to the assistant and the documents you entrust to it, used only to answer your Company.
  • Connected AI assistants: when you connect Claude, ChatGPT, Grok, OpenRouter or another AI assistant to NEOcom, the Service keeps the name of the app, a fingerprint of its access tokens (never the token itself) and the log of the actions it performs (date, action, result), visible in NEOcom. The assistant only receives the data needed for each request, with your rights, and you can disconnect it at any time. What the assistant does with this data is governed by its own provider's policy.

4. Companies' contacts' data

  • Private records: contacts created or imported by the Company (identity, contact details, notes, status, history).
  • Emails: emails sent from the Company's Mailbox and replies received from the contacts it wrote to. The Service measures opens and clicks of the emails it sends, to inform the Company of the follow-up of its campaigns.
  • Unsubscribes: requests to stop receiving emails, kept in order to be honored.

The Shared Directory contains professional information about businesses (name, address, activity, website, professional contact details), collected from public sources, the Companies' searches and verified contributions. Contact details are masked there by default.

4a. Social networks, Meta and messaging apps you connect

When a User connects a third-party service to NEOcom, the Service keeps only what it needs to act on the User's request:

  • Facebook Page, Instagram account, LinkedIn, X, TikTok, YouTube: the name and identifier of the account or Page, the access token (stored encrypted), and the posts created in NEOcom with their result (link to the published post or error message).
  • Facebook Page information: for the connected Page, the Service reads the follower count and the latest posts published by the Page (date, beginning of the text, link) and shows them to the Company. This information is read at most every ten minutes and is not stored. The Service reads neither people's comments nor their reactions.
  • Meta ad account: the identifier and name of the ad account and of the Page that signs the ads, the access token (stored encrypted), and the campaigns Neo creates at the Company's request, always paused until the Company activates them itself in Meta.
  • WhatsApp and Telegram: the number or chat identifier linked to the account, and the messages exchanged with Neo through this channel, used only to answer the User.

The Service only publishes on the accounts and Pages the Company has connected, never in a group, and never without its action or approval. This data is not used for targeted advertising and is never sold. Each connection can be removed at any time: see the Data deletion page.

5. Why we process this data

  • to provide the Service: accounts, CRM, sending and receiving emails, assistant, calendar, invoicing;
  • to secure the Service and prevent abuse: logins, quotas, detection of abusive use;
  • to invoice and keep accounts;
  • to inform you about the operation of the Service, and to send you Neo's recommendations unless you have turned them off;
  • to improve the Service from aggregated usage;
  • to comply with a legal obligation or a request from a competent authority.

6. Who the data is shared with

NEOLOGIS's technical providers, for the purposes above only: hosting, sending of service emails, payment, artificial intelligence models (only the information needed for each request is transmitted to them), and the third-party services you connect yourself (for example a calendar or a social network). These providers may be located in the United States or in other countries. NEOLOGIS neither sells nor rents any data. One Company's data is never shown to another Company.

7. Cookies and local storage

The Service uses cookies and local storage that are strictly necessary: login session, form protection, chosen language, remembering a plan or a referral during sign-up. The public site may measure its audience with tools configured without individual tracking cookies. No advertising cookies.

8. How long

Data is kept as long as the account exists. After a closure request, it is deleted within 30 days, except what NEOLOGIS must retain under the law (for example invoices) and contributions published in the Shared Directory. Login logs are kept for at most 12 months. An unconfirmed sign-up is deleted after 7 days.

9. Security

Separation of each Company's data, encryption of Mailbox passwords, keys and tokens, irreversible account passwords, regular backups, login logging, automatic tests. As no system is infallible, NEOLOGIS cannot guarantee absolute security.

10. Your choices and rights

  • an Administrator can view, correct and export the Company's data from the Service, and request account closure in self-service;
  • each User can change their password and stop Neo's recommendations in one click;
  • anyone can request access to, correction or deletion of data concerning them by writing to us through our contact form. If you are a contact of a user Company, we forward your request to that Company, which is responsible for it, and we honor your unsubscribe in the Service.

11. Newsletter

Subscription to the site's newsletter uses double confirmation of the email address. The address serves nothing else and every sending contains a one-click unsubscribe link.

12. Changes

NEOLOGIS may change this policy. Users are informed of any material change by email or in the Service.

13. Contact

For any question about your data: our contact form.