Version 3 — last updated: October 25, 2026. In case of discrepancy between translations, the English version prevails.
1. Purpose
These terms of use (the "Terms") govern access to and use of NEOcom (the "Service"), an online prospecting and customer relationship management (CRM) software published by NEOLOGIS LLC ("NEOLOGIS").
By creating an account or using the Service, you accept these Terms. If you accept them on behalf of a company, you represent that you are authorized to bind it.
2. Publisher
The Service is published by NEOLOGIS LLC, a limited liability company organized under the laws of the State of Delaware (United States), with its registered office at 8 The Green, Ste R, Dover, DE 19901, United States. Contact: contact form.
3. Definitions
- Company: the company, association or professional that uses the Service under a single account.
- Administrator: the member of a Company who manages its members, its mailbox, its subscription and its settings. The person who creates the account is its first Administrator.
- Member: any person authorized by an Administrator to use the Service on behalf of the Company. User: an Administrator or a Member.
- Private CRM: the data belonging to a Company: contacts and records it creates or imports, businesses found by its searches, notes, statuses, history of emails sent and received, templates, signatures, calendar, tasks, quotes and invoices, imported documents, unsubscribe requests received.
- Shared Directory: the directory of businesses (name, address, activity, website, professional contact details) made available to all Companies and enriched by NEOLOGIS, by the Companies' searches and by Users' contributions.
- Mailbox: the Company's email account that an Administrator connects to the Service to send its emails and receive replies.
- Plan: the Company's plan (Free, Essential, Pro or Business), which determines in particular the prospecting credits included each month and the Service's quotas. The number of Users is unlimited in every Plan.
- Prospecting credits (or Credits): the unit of account of searches for new businesses; one credit corresponds to one business found.
- Neo: the Service's assistant, which relies on artificial intelligence models.
4. Access to the Service and accounts
4.1. The Service is intended for companies, associations and professionals. It is not intended for personal or household use.
4.2. To create an account, you must have the legal capacity to enter into a contract and provide accurate, up-to-date information (Company name, country, city, name, email address and, where applicable, the Company's activity and contact details). The account is activated when you choose your password through the link sent to your email address; this link proves that the address belongs to you. A sign-up that is not confirmed within 7 days is deleted.
4.3. Each User has a personal account. Credentials are strictly personal and must not be shared. You are responsible for keeping your password confidential and for any action taken with your account. Notify NEOLOGIS without delay of any unauthorized use.
4.4. The Administrator invites Members, chooses their role and may deactivate their access at any time. The Company is responsible for the actions of its Users.
4.5. When the Company corresponds to a business listed in the Shared Directory, its account is linked to that listing. A listing can be linked to only one Company.
5. Plans, payment and Credits
5.1. Plans. The Service is offered under four Plans: Free, Essential, Pro and Business. Their content (Credits included each month, email quotas and other features) is described on the current Pricing page, which forms part of these Terms. Every Plan includes an unlimited number of Users, with no seat to pay for.
5.2. Free Plan. It is provided without commitment, without payment and without time limit. In return, a short "Powered by NEOcom" mention with a link is added at the bottom of emails sent through the Service.
5.3. Paid Plans. They are prepaid per period of 1, 12 or 24 months, at the price shown on the Pricing page in the currency corresponding to the Company's country. There is no automatic renewal: NEOLOGIS notifies you before the end of the period, and you decide whether to renew. Without renewal, the Company returns to the Free Plan at expiry and keeps its data.
5.4. Price of the first period. The price of a Company's first paid period may be lower than the normal price, under the conditions shown on the Pricing page. Renewal is at the normal price.
5.5. Changing Plan. You may change Plan at any time. When changing before expiry, the value of the time already paid and not used is converted into additional days on the new Plan.
5.6. Payment and invoices. Payment is made in one go through the payment provider offered by the Service. NEOLOGIS LLC issues an invoice for each payment, available in the Service. Prices exclude any taxes applicable in the Company's country, which remain its responsibility.
5.7. Prospecting Credits. Each Plan includes a number of Credits per month, used first and not carried over. Additional Credits may be purchased in packs; purchased Credits have no expiry date as long as the account exists. Credits may also be earned through referrals (section 10) and for each email address added to a business that had none, by you or by your email scraping; Credits earned on a referral found abusive, or on a manually added address that proves invalid, may be taken back. Credits have no monetary value, are not transferable and cannot be converted into money.
5.8. Quotas. When a quota is reached, the feature concerned is suspended until the following month or until a change of Plan or a purchase of Credits. Quotas are in addition to the limits set by your Mailbox provider, which you must respect.
5.9. Changes to Plans. NEOLOGIS may change the content and price of the Plans. An unfavorable change to a paid Plan in progress applies only to the following period.
6. Your Mailbox
6.1. Emails sent by your Company leave from your own mailbox, through your provider's server. Only emails related to the operation of the Service (invitations, password, invoices, reminders, Neo's recommendations, service notices) are sent by NEOLOGIS.
6.2. To connect the Mailbox, an Administrator enters the provider's settings and a password (preferably an "app password"). This password is stored encrypted. It is never displayed again and is used only to send your emails and read replies.
6.3. To attach your contacts' replies to their records, the Service reads your inbox and your spam folder read-only: it marks no email as read, moves nothing and deletes nothing. Only emails from a contact your Company has written to are imported; your other emails are ignored.
6.4. You remain solely responsible for your Mailbox, for compliance with your provider's terms and for the reputation of your sending address. You may disconnect the Mailbox at any time from the Service.
7. Your responsibility as a sender
7.1. You are solely responsible for your sendings. It is up to you to verify that your contacts, the way you obtained them, the content of your emails and their frequency comply with the laws and regulations applicable to you, in particular those of the country where you are established and of your recipients' country. NEOLOGIS provides no legal advice and does not control the content of your sendings.
7.2. In particular, you undertake to:
- clearly identify your Company as the sender and never impersonate a third party;
- honor requests from recipients who no longer wish to receive your emails; an unsubscribe recorded in the Service applies to your Company;
- not send unlawful, misleading, fraudulent, defamatory, hateful content, or content infringing third-party rights;
- not use the Service to distribute malware or phishing;
- not attempt to access another Company's data, circumvent the Service's limits or disrupt its operation.
7.3. The Service applies safeguards: quotas, spacing of sendings, stopping sendings to an address in repeated error, automatic suspension in case of bounces or complaints. NEOLOGIS may suspend the sendings or the account of a Company in case of abuse, repeated complaints or risk to the Service, its reputation or other Companies, after notifying it where possible, and without notice in case of manifest abuse.
8. Your data (Private CRM)
8.1. The data in your Private CRM belongs to you. It is visible only to the Users of your Company. It is never shown to other Companies, nor sold, nor rented.
8.2. Importing your contacts. You may import your own contact base. You warrant that you have the right to hold it and to use it in the Service, and to inform your contacts where the law applicable to you requires it. Imported records remain private.
8.3. NEOLOGIS accesses your Private CRM only to the extent necessary: to provide support at your request, for the security and proper operation of the Service, or to comply with a legal obligation or a request from a competent authority.
8.4. Export. An Administrator may export at any time, from the Service, the Company's private records, the businesses found by its searches and, depending on the Plan, the Shared Directory records it worked on, as well as its contacts, its emails sent and the replies received.
9. The Shared Directory
9.1. The Shared Directory is made available to all Companies. It contains professional information about businesses. NEOLOGIS strives to keep it up to date, without guaranteeing the accuracy or completeness of each listing.
9.2. Masked contact details. The phone and email of Shared Directory listings are masked. You may nevertheless write to these businesses from the Service; a business's contact details become visible to your Company when it replies to one of your emails. Businesses found by your Company's searches (section 9.3) are visible to it from their discovery.
9.3. Searches for new businesses. The Service lets you search for new businesses by country, city and activity, in exchange for Credits. The businesses found join the Shared Directory for the benefit of all Companies, and your Private CRM.
9.4. Contributions. You may propose adding a business, correcting a listing or reporting a closed business. After verification by NEOLOGIS, the contribution may be published for all Companies. By proposing a contribution, you grant NEOLOGIS, free of charge, worldwide and for the full term of the rights, the right to use, modify and distribute it in its services. Propose only information that is accurate and that you have the right to share.
9.5. Prohibitions. It is prohibited to extract, copy or reuse all or a substantial part of the Shared Directory outside the uses provided by the Service, by any means. The Service includes measures to detect abusive use; abusive use leads to suspension of the account and may give rise to legal action.
10. Referrals
Each Company has a referral link. When a new Company signs up through this link and activates its account, both Companies receive Credits; the first receives more when the second subscribes to a paid Plan, according to the scale shown in the Service. Self-referral, fictitious accounts or any scheme to obtain Credits unduly is prohibited; the corresponding Credits are taken back and the accounts concerned may be closed.
11. Privacy and security
11.1. The processing of personal data is described in the Privacy Policy, which forms part of these Terms.
11.2. Hosting and providers. Data may be hosted and processed in the United States and in other countries by NEOLOGIS's technical providers (hosting, payment, artificial intelligence, and third-party services such as Google or LinkedIn when you connect them).
11.3. Security. NEOLOGIS implements reasonable security measures: separation of each Company's data, encryption of Mailbox passwords, keys and tokens, account passwords stored irreversibly, regular backups, logging of login attempts. As no system is infallible, NEOLOGIS cannot guarantee absolute security.
12. Neo and artificial intelligence features
12.1. Neo and certain features (voice commands, draft replies, advice, translation, recommendations) use artificial intelligence models provided by third parties. The information needed for the request (for example the text of a received email, or excerpts of the documents you import) is transmitted to them to produce the result.
12.2. Neo's knowledge. The documents your Company imports for Neo remain private and serve only its answers for your Company. Security rules common to all Companies take precedence over the content of any document.
12.3. Generated content consists of suggestions: review it before any sending or decision. You remain responsible for the emails sent and the actions taken from your Company. An action proposed by Neo is executed only after your confirmation.
12.4. Your own keys. You may register your own access keys to artificial intelligence services; they are stored encrypted and used only for your Company. Costs charged by these services remain your responsibility.
12.5. These features may be limited by quotas depending on your Plan.
13. Connected services and publishing
When you connect a third-party service (for example a calendar or a social network), you authorize the Service to act on your behalf within what you have granted: read and create events, publish the content you have approved. Access tokens are stored encrypted; you may revoke access at any time from the Service or from the third-party service. You remain responsible for the content published in your name and for compliance with the third-party service's terms.
13 bis. Neo by instant messaging (Telegram, WhatsApp)
You may link your account to an instant messaging service to give Neo your instructions in writing or by voice message. The messages you send him are processed by the Service and its artificial-intelligence providers under the conditions of article 12. Neo only writes to you on these services in reply to your messages, or for the alerts you have enabled in the Service; he never sends commercial messages. Your number or identifier is stored encrypted and you may remove the link at any time from your settings. The use of these services remains subject to the terms of their publisher (Telegram, Meta for WhatsApp).
14. Services offered to your prospects
The Service lets you offer your prospects NEOLOGIS services (for example a listing on a local directory, a promoted deal, a one-page website or a contest). These services remain provided by NEOLOGIS, under its brand and its own terms. You undertake to present them fairly, without promising more than what is offered. Any remuneration terms are specified in the Service.
15. Service emails and recommendations
NEOLOGIS sends you the emails necessary for the operation of the Service (activation, password, invoices, expiry reminders, security). Neo may also send you an email of recommendations at the end of the day; you can stop it in one click from each email or from your settings.
16. Availability and evolution of the Service
16.1. The Service is provided "as is" and "as available". NEOLOGIS strives to keep it accessible at all times, without guaranteeing continuous availability or the absence of errors. Interruptions may occur for maintenance, updates or incidents.
16.2. The Service evolves regularly. Users may report issues, propose features and vote for others' on the roadmap; NEOLOGIS alone decides what is developed and when.
17. Limitation of liability
17.1. To the fullest extent permitted by law, NEOLOGIS disclaims all warranties, express or implied, including of merchantability, fitness for a particular purpose and non-infringement.
17.2. NEOLOGIS is not liable for: the content of the emails you send, the choice of your recipients or the compliance of your sendings and data with the laws applicable to you; the operation of your Mailbox and of the third-party services you connect; the decisions you make on the basis of Shared Directory information or content proposed by artificial intelligence; indirect, incidental, special or consequential damages, or loss of revenue, profits, customers or data.
17.3. To the fullest extent permitted by law, NEOLOGIS's total liability under the Service is limited to the amounts paid by the Company during the twelve months preceding the event giving rise to the claim, or to 100 US dollars if the Company uses the Free Plan.
17.4. You agree to defend and indemnify NEOLOGIS against any claim, loss or expense (including reasonable attorneys' fees) arising from your sendings, your data, your contributions or a use of the Service contrary to these Terms or to the law.
18. Term, suspension and account closure
18.1. These Terms apply for the whole duration of use of the Service.
18.2. Self-service closure. An Administrator may request the closure of the Company's account at any time from the Service. Data is deleted 30 days after the request; during this period, the Company may export its data (section 8.4) or cancel the request. A paid Plan in progress ends upon deletion, without compensation.
18.3. NEOLOGIS may suspend or close an account in case of breach of these Terms. A Free Plan account inactive for more than 12 months may be closed after a warning sent at least 30 days in advance.
18.4. After deletion, NEOLOGIS keeps only the data it must retain under the law (for example invoices). Contributions published in the Shared Directory and businesses found by the Company's searches remain there.
19. Intellectual property
The Service, its software, texts, design, trademarks (including NEOcom, Neo and NEOLOGIS) and the Shared Directory as a database are the property of NEOLOGIS LLC or its partners. These Terms grant you a non-exclusive, non-transferable and revocable right to use the Service for the duration of your account. Any unauthorized reproduction or exploitation is prohibited.
20. Changes to the Terms
NEOLOGIS may change these Terms. Users are informed of any material change by email or in the Service at least 30 days before it takes effect. If you refuse the new version, you may close your account before that date; otherwise, continued use constitutes acceptance.
21. Governing law and disputes
These Terms are governed by the laws of the State of Delaware (United States), without regard to its conflict-of-law rules. In case of dispute, the parties first seek an amicable solution by writing to us through our contact form. Failing agreement within 30 days, the dispute falls under the exclusive jurisdiction of the courts of the State of Delaware.
22. Miscellaneous
If any provision of these Terms is held invalid, the others remain applicable. NEOLOGIS's failure to exercise a right does not constitute a waiver of that right. These Terms, the Pricing page and the Privacy Policy constitute the entire agreement between you and NEOLOGIS regarding the Service. You may not assign them without NEOLOGIS's consent.
23. Contact
For any question about the Service or these Terms: our contact form.